Shipping policy
1. SHIPPING RATES & ESTIMATES
We process and ship orders across Canada. Shipping charges for your order will be calculated and displayed at checkout based on your delivery region.
- Western Canada (British Columbia, Alberta, Saskatchewan): Free shipping is applied to all orders.
- Eastern Canada (All other provinces and territories): A flat rate of $20.00 is charged per case shipped.
2. PROCESSING & DELIVERY TIMES
- Delivery Estimates: Canadian orders typically arrive within 5 to 7 business days from the dispatch date.
- Variability: Please note that shipping transit times vary by location, and deliveries to remote or rural areas may take longer.
- Shipment Delays: While we make every effort to ensure your order arrives on time, occasional carrier delays may occur due to high volume, weather conditions, or unexpected disruptions.
3. SHIPMENT CONFIRMATION & ORDER TRACKING
- You will receive a Shipment Confirmation email containing your tracking number(s) once your order leaves our facility.
- The tracking number will become active and trackable within 24 to 48 hours of dispatch.
4. DAMAGES, LOSS, & CONSUMABLE PROTECTION
Because our beverages are liquid items, we carefully pack each order to ensure safe transit.
- If your order arrives broken, leaking, or damaged, please do not attempt to return the item.
- Review our Return and Refund Policy for instructions on how to submit photographic proof for a full refund or a replacement shipment.
5. CONTACT INFORMATION
For any questions regarding the transit status of your package, or to inquire about a shipment, please reach out to us with your order information:
- Email: info@tofinokombucha.com
- Required Details: Please include your Order Number in the subject line or body of your email for faster assistance.